Frequently Asked Questions

Common questions

What age groups do you teach? ＋

We run tracks for ages 6–8 (Scratch Junior), 9–12 (Scratch/Python basics), and 13–17 (Python, Web, and AI foundations). We also offer placements into advanced tracks once core skills are mastered.

Are there any prerequisites? ＋

No prior experience is required for beginner levels. For intermediate and advanced groups, we conduct a short placement quiz and a friendly mentor interview to find the best fit.

Do you teach online or in-person? ＋

Both. We run live online cohorts via secure video classrooms and selected in‑person hubs. Online groups keep a 1:6 mentor ratio. In-person groups are 1:8 with an assistant mentor on site.

How do you ensure student safety online? ＋

All mentors are background‑checked and trained in safeguarding. Sessions are recorded for quality and safety, chat is moderated, and all projects are shared within closed class galleries unless parents opt‑in to public showcases.

What are placements and how do they work? ＋

Placements move students into advanced tracks (e.g., Web Apps, Game Dev, AI Basics) when they demonstrate readiness. We use project reviews and a short skills check. Parents receive an email report with recommendations.

What is the schedule and duration? ＋

Cohorts run once or twice weekly, 60–90 minutes per class, across 8–10 weeks. We also offer weekend project clubs and holiday bootcamps. A calendar is shared before enrollment.

Do you offer make‑up classes? ＋

Yes. Each student can join one live make‑up slot per module, or watch the session recording with a mentor summary and follow‑up tasks shared in the class hub.

What equipment is required? ＋

A computer (Windows, macOS, or Chromebook) with a stable internet connection and microphone. For younger groups, a mouse is recommended. No special software is needed for beginners.

What is your refund policy? ＋

We provide a 100% refund before the second class if you are not satisfied. After that, prorated refunds apply for remaining classes. Holiday bootcamps have a 7‑day pre‑start refund window.

Is there a trial class? ＋

Yes, we host free intro sessions weekly. Use the countdown above to join the next one. Seats are limited; registration links are emailed after you RSVP.

How large are the classes? ＋

Small by design: online 6 students per mentor (max 8); in‑person up to 10 with an assistant mentor. This ensures personal feedback and pair‑programming time.

Do students receive certificates? ＋

Yes. Each module ends with a project showcase and a digital certificate summarizing skills gained. Advanced tracks include a portfolio review session.

How can I contact support? ＋

You can call us at +1 (415) 265-8394 or email [email protected]. We reply within one business day.